Following on from the statement made in October 2017 detailed discussions have taken place to find a more acceptable solution to the issue of the delayed flight.
As a result of the discussions JWT will be contacting each pilgrim in due course, offering a voucher to each pilgrim who travelled with us in 2017 as a goodwill gesture. Further information regarding the details of the offer will be outlined in the letter, which you will receive shortly.
Whilst we recognise this doesn’t fully compensate for the inconvenience caused and disruption experienced last year, we feel this is both fair and reasonable. We would encourage you to accept the offer in the spirit it has been made. We hope that you can all support this positive outcome of an otherwise unfortunate situation which arose as a result of factors out of our control.
Youth vouchers will be distributed via the youth leaders – please wait to be contacted by them. Plans and information for Lourdes 2018 will be distributed shortly. Please keep an eye out for details.
Welsh National Core Group